FAQ

Ordering & Shipping Information



Email/Online

We understand that some people just want a digital copy of a photos and with that we do have that service on some of our works, and with that we offer two product types:
  • Watermarked
  • Original (No watermark)
All digital files are still copyrighted to us, your purchases are for personal use only and are not to be edited/onsold/leased/mass-produced/used in media and/or public display/use without express permission. Both versions will be in jpg format at it's original size, so please allow internet bandwidth of file to be from 1mb-30mb+. We will ether Email photo or use a 3rd party cloud storage such as Dropboxâ„¢ depending on size of file.

Product Sizes

Some prints may be adjusted to a size slightly larger than those listed. We also take the hassle out of matching photo orientation with sizing, so if you choose a photo in a panoramic style we will make sure that your prints are in the correct size.
  • Small = A4
  • Medium = A3
  • Large = A2

  • Metal Small = 12 x 18"
  • Metal Medium = 20 x 30"
  • Metal Large = 30 x 40"


Shipping

We have two options in regards to shipping,
  • Pick up from your local Officeworks(TM).
  • Posted to a residential or business address.
If you wish to pick up from your local Officeworks(TM), make sure you select that option otherwise you will be charged for postage. Your local Officeworks(TM) is determined by Officeworks(TM) based on the postcode entered in the Postal Address section of PayPal(TM). All prints purchased are from the original in high quality and without watermarks - the printable versions loaded on this website are of low quality.
We currently don't deliver metal prints.
We do not send items to PO boxes, unless a street address is also provided for anti-fraud purposes.

RETURNS POLICY

Delivered Orders can be returned within 7 days of receipt in their original packaging. Please notify the Gallery by email before the return. The client is responsible for returning the item(s) with tracking and insurance. Credit issued on returns will not include original shipping and insurance charges. We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been damaged.
Pick up Orders can be returned within 7 days of receipt to Officeworks(TM). Please see thier return policy Here, and make sure you have your receipt with you. If you have any problems please don't hesitate to contact us.

While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with us is positive.
Custom orders are non-returnable unless for a printing quality issue, as they cannot be resold.

We use Paypal(TM) for your purchasing peace of mind. Our printing for the highest quality and your satisfaction is done by Officeworks(TM). All works are Copyright protected to D.Foster and you acknowledge that all prints bought are reproductions of Original works. Your reproduction prints will come without the copyright watermark as seen online.

Fostography Media |ABN: 86 975 807 584 |Copyright 2013 Fostography Media (D.Foster) All Rights Reserved. Working With Children Check (WWCC) *Verified* (expire 13/01/2020)